How we handle your data

Our Commitment to Data Protection

At Eukara, we take the security and privacy of your data seriously. This document explains how we collect, process, store, and protect your data when you use our AI-powered simulation platform.

We are committed to transparency and ensuring that you understand how your data is handled at every step of your interaction with our Service.

Types of Data We Collect

Account and Profile Data

When you create an account, we collect:

• Name and contact information
• Email address and authentication credentials
• Company or organization name
• Profile preferences and settings

Usage and Simulation Data

As you use our platform, we collect:

• Simulation configurations and parameters
• Decision paths and learning outcomes
• Interaction patterns and feature usage
• Performance metrics and analytics

Technical Data

For service operation and security, we automatically collect:

• IP address and device information
• Browser type and version
• Operating system details
• Log files and error reports

How We Process Your Data

We process your data for the following purposes:

• Service Delivery: To provide, maintain, and improve our simulation platform
• Personalization: To customize your learning experiences and recommendations
• Analytics: To analyze usage patterns and improve our services
• Communication: To send you important updates, support messages, and respond to inquiries
• Security: To detect and prevent fraud, abuse, and security threats
• Compliance: To meet legal obligations and enforce our terms

Data Storage and Security

Storage Location

Your data is stored on secure servers located in [region/location]. We use industry-standard cloud infrastructure providers that comply with international data protection regulations.

Security Measures

We implement multiple layers of security to protect your data:

• End-to-end encryption for data in transit
• Strong encryption at rest for sensitive data
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Monitoring and intrusion detection systems
• Regular backups and disaster recovery procedures

Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your data only in the following circumstances:

• Service Providers: With trusted partners who help us operate our platform (hosting, analytics, payment processing)
• Legal Compliance: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with prior notice)
• With Your Consent: When you explicitly authorize us to share specific data

All third-party service providers are contractually required to protect your data and use it only for the purposes we specify.

Data Retention

We retain your data for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Support business operations and analytics

When data is no longer needed, we securely delete or anonymize it in accordance with our data retention policies. You can request deletion of your data at any time.

Your Rights and Choices

You have the following rights regarding your data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Export your data in a structured format
• Restriction: Limit how we process your data
• Objection: Object to certain types of data processing
• Withdraw Consent: Revoke consent for data processing where applicable

To exercise these rights, please contact us using the information provided below.

Data Processing for AI and Machine Learning

Our platform uses AI and machine learning to provide personalized simulation experiences. When processing data for AI purposes:

• We use aggregated and anonymized data when possible for model training
• Personal identifiers are removed or encrypted before processing
• Your individual simulation data remains private and is not shared with other users
• AI models are regularly audited for bias and fairness

Changes to This Policy

We may update this data handling policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about how we handle your data, or to exercise your rights, please contact us:

Eukara Data Protection Officer
Email: privacy@eukara.com
Address: [Your Company Address]

We will respond to your inquiry within [timeframe] and assist you with any data-related requests.